Our team have created a list of the most frequently asked questions by our visitors. Please refer to this list if you have any questions of your own. If your question is not listed here, please do not hesitate to contact us at: info@grandpier.co.uk
As an essential companion/carer, you will be given free entry onto The Grand Pier when with your paying individual.
A carer must be over 14 years of age and capable of assisting the guest who has the disability. The carer would be expected to understand the disabled person’s condition and assist them in managing it for the duration of their visit.
We do not have any wheelchairs onsite, however Dalesway Mobility is nearby, where you can hire a mobility scooters, wheelchairs and more for the day.
We always love to see assistance dogs on the Pier and our team members are happy to get some water for them. Unfortunately, non-assistance or non-service dogs are not permitted on the Pier.
The first carer will receive free entry to assist with your needs. The second carer will be joining you as a standard paying customer.
Nope, if you are revisiting, we will already have your details on our system, so you can get straight down to enjoying your day!
At The Grand Pier, we are committed to providing an inclusive and accessible experience for all our guests. We offer a wide range of accessible features to ensure that everyone can enjoy their visit. Each room is easily accessible by wheelchair and has an accessible toilet located nearby.
If you require additional accessibility needs when attending one of our events, please contact our events team so we make sure we have any details we need prior to your visit. Email events@grandpier.co.uk or call the team on 01934 836613.
