Our team have created a list of the most frequently asked questions by our visitors. Please refer to this list if you have any questions of your own. If your question is not listed here, please do not hesitate to contact us at: info@grandpier.co.uk
Carer’s are required to fill out the essential companions’ form before arriving at the Grand Pier. All the information you need will be on there! Download application form here
A carer must be over 14 years of age and capable of assisting the guest who has the disability. The carer would be expected to understand the disabled person’s condition and assist them in managing it for the duration of their visit.
You can collect your carer wristband on the day of your visit. Simply head to the retail shop on the first floor of the pavilion and speak to a member of the team who will be happy to assist.
We do not have any wheelchairs onsite, however Dalesway Mobility is nearby, where you can hire a mobility scooters, wheelchairs and more for the day.
We always love to see assistance dogs on the Pier and our team members are happy to get some water for them. Unfortunately, non-assistance or non-service dogs are not permitted on the Pier.
If this is your first visit to the Grand Pier, there is an essential companions scheme for you to fill out. Please click here to download our application form.
The first carer will receive all the benefits outlined in the essential companion scheme. The second carer will be joining you as a standard paying customer.
Nope, if you are revisiting, we will already have your details on our system, so you can get straight down to enjoying your day!
