Accessibility FAQ’s

Our team have created a list of the most frequently asked questions by our visitors. Please refer to this list if you have any questions of your own. If your question is not listed here, please do not hesitate to contact us at: info@grandpier.co.uk

What documentation do you require for a carer’s free entry and ride wristband?

Carer’s are required to fill out the essential companions’ form before arriving at the Grand Pier. All the information you need will be on there! Download application form here

Who is eligible to be a carer?

A carer must be over 14 years of age and capable of assisting the guest who has the disability. The carer would be expected to understand the disabled person’s condition and assist them in managing it for the duration of their visit. 

How do I collect a carer’s wristband?

You can collect your carer wristband on the day of your visit. Simply head to the retail shop on the first floor of the pavilion and speak to a member of the team who will be happy to assist.

Do you have wheelchairs onsite?

We do not have any wheelchairs onsite, however Dalesway Mobility is nearby, where you can hire a mobility scooters, wheelchairs and more for the day.

Are dogs allowed on the Pier?

We always love to see assistance dogs on the Pier and our team members are happy to get some water for them. Unfortunately, non-assistance or non-service dogs are not permitted on the Pier.

Do I need to let anyone know I am coming?

If this is your first visit to the Grand Pier, there is an essential companions scheme for you to fill out. Please click here to download our application form.

What if I need two carers to help with my visit?

The first carer will receive all the benefits outlined in the essential companion scheme. The second carer will be joining you as a standard paying customer.

Do I need to complete the form each time I visit?

Nope, if you are revisiting, we will already have your details on our system, so you can get straight down to enjoying your day!

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