Terms & Conditions

The Grand Pier is open daily from 10am. Closing times vary throughout the year, please call ahead before travelling. Final admission is 15 minutes before the Pier closes. The Grand Pier is closed on Christmas Day.

Safety Information

Some of our rides and attractions carry height, weight and age restrictions. This is to ensure the safety of all our visitors and unfortunately cannot be negotiated. Please check the safety information at each ride before you purchase your admission credit.

• The Grand Pier is a family attraction. Antisocial behaviour may lead to ejection from the attraction without refund
• Children under 8 must be accompanied on the following rides – Crazy Circus, Crystal Maze, Freefall, House of Mirrors and Lazer Maze
• Children under 12 must be accompanied by someone aged 12 or over on Dodgems

Wristband Terms & Conditions – Applies to Unlimited and Kiddies wristbands

• Wristbands are available on weekends and North Somerset school holiday dates only
• All wristbands purchased online are valid on date selected at point of purchase only
• Online wristbands can only be purchased until one day in advance of your visit. If you wish to purchase a wristband for today this can only be purchased on the Grand Pier and are valid on the day of purchase only
• Please note height, age and/or weight restrictions may apply on certain rides
• Once purchased the wristbands cannot be cancelled. They are non-refundable and non-transferable and cannot be exchanged for cash
• Wristband refunds will not be provided if any attraction is temporarily out of order, under inspection, maintenance or subject to an annual test
• All persons purchasing wristband must be present as wristbands are attached by a member of the sales team
• Grand Pier reserves the absolute right to refuse the sale of wristbands
• This offer is not valid in conjunction with any other offer
• Entry to attraction is not included
• Closing times vary throughout the year. Please call ahead before travelling
• The Grand Pier is a family attraction. Antisocial behaviour may lead to ejection from the attraction without refund
• Children under 8 must be accompanied on the following rides – Crazy Circus, Crystal Maze, Freefall, House of Mirrors and Lazer Maze
• Children under 12 must be accompanied by someone aged 12 or over on Dodgems

Additional Terms & Conditions applicable to Kiddies wristbands

• Maximum height 148cm
• During busy periods we may limit the duration of play time in Adventure Cove Soft Play to 30 minutes, with no re-entry within 60 minutes
• This wristband is valid for 6 attractions only: Adventure Cove Soft Play, Crazy Circus, Crystal Maze, Helter Skelter, House of Mirrors and Laser Maze. All other rides & attractions are excluded
• This offer is not valid in conjunction with any other offer. Discount vouchers cannot be applied to Kiddies Wristbands
• Children under 8 must be accompanied on the following rides – Crazy Circus, Crystal Maze, House of Mirrors and Laser Maze
• Children under 12 must be accompanied by someone aged 12 or over on Dodgems

Event Tickets Terms & Conditions

• Tickets are non-transferrable
• All ticket prices include VAT
• Event times are subject to change – please check for start times and potential age restrictions
• Sales are final
• No cancellations or refunds
• Ticket quantities available may be limited by the seller
• Please note that ticket purchases are subject to a booking fee and delivery fee (if applicable). This booking fee includes service charges, administration charges, credit card fee and any postage costs if applicable. The booking fee is strictly non-refundable
• The venue reserves the right to refuse admission to or remove you from the venue in reasonable circumstances – such as the refusal of security checks or if venue staff consider that your behaviour may adversely affect other people’s enjoyment of the event or where behaviour may affect the safety of others– and without a refund
• The venue reserves the right to require latecomers to wait until a suitable break in the performance before being admitted
• The venue reserves the right to provide alternative tickets at the event should the staging or the event so require eg due to unavoidable setting changes or adverse weather conditions
• The venue reserves the right to confiscate prohibited items – such as bottles, cans food and drink not purchased at the event, camera or items that may potentially be used as a weapon – in accordance with its policies. If in any doubt please check with the venue before attending
• If you experience any problems with your seating or enjoyment prior to or during the event please inform venue staff immediately as issues cannot always be resolved after the event. Please note loud music can damage hearing
• The unauthorised use of cameras, video or sound recording equipment is prohibited at the event and such items may be confiscated
• By attending the event you consent to being filmed/recorded as part of the audience for security and broadcast without payment
• All tickets are sold on a ‘no refund’ basis. For any cancelled event, The Grand Pier will issue new tickets for the rescheduled event
• We are not liable for lost or stolen tickets or wristbands. Duplicates cannot be issued under any circumstances
• In the event of an evacuation from any upper floors where the lift is not working, all clients requiring evacuation/ egress assistance confirm their acceptance to using the evacuation chairs on site.
• Event FAQ’s can be viewed here.

Pay in Three

• Your first instalment secures your ticket
• You will be prompted to pay your second instalment 30 days later
• Your final instalment has to be paid 30 days before your event date
• Tickets will be cancelled if you miss an Event payment date and payments already made will be non-refundable.
• Your purchase contract begins with your first payment and is subject to our standard Event terms and conditions as above.

Facebook Competition

• This competition runs as specified in the facebook post
• In order to enter, participants must follow the instructions within the Facebook post
• By entering, participants give permission for their entry photograph to be used on the Grand Pier’s social media channels and website. These include but are not limited to: Facebook, Instagram, Twitter, YouTube
• Only one entry per person per week will be accepted
• Prize draws and competitions are only open to UK residents aged 16 years or over
• One winner will be selected at random
• The decision is final and no correspondence will be entered into
• The winner will be announced on the Facebook post and via Facebook messenger
• If we cannot contact the winner within 48 hours from the closing date, we reserve the right to re-draw a winner and thereafter until a winner on these terms is found
• By entering this competition the winner gives permission for their name and/or photograph to be used/mentioned on the Grand Pier’s Facebook page
• Prizes are non-refundable and non-exchangeable
• By entering, participants are agreeing to visit the retail shop on the Grand Pier to claim their prize
• Details on how to collect prizes will be arranged directly with each winner