Our events team have created a list of the most frequently asked questions by our clients and their guests. Please refer to this list if you have any questions of your own. If your question is not listed here, please do not hesitate to contact our events team at: firstname.lastname@example.org
Terms & Conditions
Event tickets are non-transferrable and non-refundable. Full Terms & Conditions for Event Tickets can be viewed here.
I haven’t received my payment confirmation/menu and drink options/information from you?
When we first correspond with you there is a high chance that our email may be resting in your junk or spam folders. Please ensure you frequently check these so you don’t miss important information and deadlines from us.
Are you able to supply your own external caterers?
We do not allow external caterers. However, we do offer a range of food options to suit all dietary requirements. Please contact our events team for further details.
Are suppliers granted vehicle access onto the Pier?
Suppliers are granted access to The Grand Pier between 9am – 10am and 5pm – 6pm. This also includes equipment drop-offs.
Are vehicles permitted to park on site?
Unfortunately, vehicles are not permitted to park on our premises. Instead, please take advantage of the public car parks located within walking distance of The Grand Pier.
Do you offer corkage?
We do not offer corkage.
Do you have storage facilities?
Our storage facilities are exclusively available for weddings only. We do not accept liability for any damage or loss of items at The Grand Pier.
Can your event continue past midnight?
Yes, this is possible with an additional charge for the extra hours.
Can we bring our own cake in for a special celebration?
You are more than welcome to bring along a cake for any celebration, just let us know when you wish to deliver your cake.
Can I buy tickets for an event on the night?
Typically, we have a box office located at the front of the Pier on the night of the event, providing the event has not sold out.
How many event rooms do you have?
We offer six distinctive and diverse function rooms for you to choose from, including The Great Hall, The Tiffany Room, Adventure Cove, Regency Suite, North Tower, and Coral Room.
Are there facilities for disabled guests?
Each room is easily accessible by wheelchair and has an accessible toilet located nearby.
I have a filming & photography request what do I need to do?
The Grand Pier has been a sought-after location for filming and photography for many years, featuring on various TV channels such as BBC, ITV, Channel 4, Channel 5, Sky TV, and several advertising campaigns.
Our stunning Pier is available for production shoots all year round, but prior booking is necessary. Please drop us an email at email@example.com, providing the date and time of the shoot, the duration, the number of crew members, and a summary of the content and use of the shoot.