Privacy Policy

We take your data privacy very seriously, but we understand that it can be a little daunting or even boring to read. To help you better understand your rights, the data we collect and how we use that data, we’ve created a video explaining it. Click on the play button to watch the video, or scroll down for more information.


Grand Pier Limited and its holding company respects your privacy, and knows that you care how information about you is gathered and used. This privacy policy (“Privacy Policy”) of Grand Pier Limited and its subsidiaries and holding company (collectively, “GP” or “Group”, “us,” “we,”) describes the types of personal information we gather from those persons visiting certain Internet web sites owned or operated by GP (the “Sites”) and how we use that information.

By accessing this Site, you expressly consent to the use of your Personal Information in accordance with this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use this Site. Each time you use the Site, the current version of the Privacy Policy will apply. We reserve the right to change this Privacy Policy at any time. Accordingly, when you use the Site, you should check the date of this Privacy Policy (which appears at the top) and review any changes since the last version. If you do not agree to the changes which have been made to the Privacy Policy, please do not use this Site. However, rest assured that data which we have previously collected from you will only be used in the ways notified to you under the Privacy Policy in force at the time the relevant Personal Information was collected.

If you have any queries about the process or how we handle your information please contact us at

What information we collect

In this Privacy Policy “Personal Information” means any information about you from which you can be personally identified including, but not limited to, your name; e-mail address; postal or other address; financial details; telephone or mobile telephone numbers; registration name and number; passwords; and date of birth. Any information that you provide during the process will only be used for the purpose of: progressing your job application, purchases, membership, enquiries, competition entries, bookings, information requests, or to fulfil legal or regulatory requirements if necessary.

For job applications. We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format. We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

We do not require you to provide sensitive personal information (such as information about your health, political or religious beliefs, and criminal offences alleged or committed, or sexual orientation) unless we are using that information to process your application for a job role. Any Personal Information you do provide to us at the request of a potential employer will be used only in accordance with this Privacy Policy. Please do not submit information that you do not want us to access.

From time to time, during an online application process, we may use a third party online recruitment company to collect information from you concerning our services. Once you click ‘apply now’ you will be taken to the third party’s website and they will hold the information you submit which we can view. In such a scenario, the data will be held under their Privacy Notice.

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary. The information we ask for is used to assess your suitability for employment or for training. You don’t have to provide what we ask for but it might affect your application if you don’t.

How we collect your personal information

We collect Personal Information in the following ways:

(a) From you. We receive and store any Personal Information you enter on the Site or give us in any other way, including but not limited to registering with us, purchasing something from us, receiving a service provided by us, or participating in a competition, prize draw or promotion sponsored by us or providing a service review.

(b) By using cookies. In addition, we may use “cookies” to collect data relating to your general internet usage and specific usage of the Site. Cookies are small text files that websites transfer to your computer’s web browser for storage on your computer’s hard drive. Cookies also allow us to count the number of unique and return visitors to the Site. We may use cookies to measure activity on the Site, which allows us to improve navigation throughout our Site. In addition, cookies on the Site may contain information (such as a unique user ID), which tracks the pages of the Site you have visited and the products you viewed or searched for. This information allows us to make updates to enhance your experience. Finally, we may use cookies to identify your IP address, browser version, number of visits, and similar data relating to your navigation of the internet and the Site. Parts of the Site will not function if you do not have cookies enabled. You can set your browser to refuse certain or all cookies, or to alert you when cookies are being sent. If you turn o cookies or refuse them, though, you will not be able to use every portion of the Site.

(c) By using pixel tags, also known as a clear GIF or web beacon, an invisible tag is placed on certain pages of the Site but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn o cookies the pixel tag will simply detect an anonymous website visit.

We may ask third-party service providers to use cookies and pixel tags on our behalf to collect certain information.

Our Cookie Policy can be viewed here.

How we use your personal information

We may as a team use your Personal Information for any of the following purposes:

  1. to process the registration of your on-line account and maintain your on-line account in respect of training and recruitment services we provide to you whether training or recruitment.
  2. to process and complete any services we provide to you such as an application for a job or to advertise for a job.
  3. to provide and personalise our service.
  4. to monitor, develop and improve the Site and your experience of it.
  5. where consented to by you, to send you information by email/post/sms/telephone about existing and new Group products, offers or services that you have requested from us, or that we feel may interest you.
  6. to analyse and monitor consumer and customer activity and conduct other research.
  7. to process and deal with any enquiries or complaints you may have.
  8. to make available product reviews on the Site.
  9. to publish the results of competitions, prize draws or other promotions.
  10. to comply with our legal and regulatory obligations.
  11. for the prevention or detection of crime or breaches of our Terms of Business.
  12. to develop a knowledge base regarding our website users and customers.
  13. to notify you about changes to our service or provide you with information about the products or services purchased from us.
  14. to contact you about your annual membership and to provide you with details of member benefits and access to the member’s portal.
  15. to obtain your previous experience, education, referees and for answers to questions relevant to the role you have applied for.
  16. to prove identity – you will be asked to attend our office with original documents, we will take copies.
  17. to prove of your qualifications – you will be asked to attend our office with original documents, we will take copies.
  18. to complete an application for a Basic Criminal Record check via the Disclosure and Barring Service.
  19. to contact your referees, using the details you provide in your application, directly to obtain references and to make pre-employment checks.
  20. to ask you to complete a questionnaire about your health. This is to establish your fitness to work.
  21. If we make a final offer, we will also ask you for bank details – to process salary payments, emergency contact details – so we know who to contact in case you have an emergency at work. We are also required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurances as to their trustworthiness, integrity and reliability.

Some of the information you provide to us we will use to assess your suitability for any role you may have applied for. You don’t have to provide what we ask for but it may affect your application if you don’t.

Use of your personal information for marketing purposes

We may ask for your consent to use your Personal Information for marketing purposes (please see paragraph (5) above). For example, we may send you an email message informing you of other services that we have developed and that may interest you. If you do not wish to receive such messages, please select appropriately when providing your Personal Information.

We do not collect more information than we need to fulfil our stated purposes and we will not retain it for longer than necessary.

If you are unsuccessful following assessment for a position you have applied for, we may ask you if you would like your details to be retained in our talent pool for a period of six months. If you say yes, we would proactively contact you should any further suitable vacancies arise.

Disclosure of your personal information

Information about our customers and website visitors is an important part of our business and we are not in the business of selling it to others. We will share Personal Information only as described below:

  1. to other companies within GP, including their agents and employees;
  2. to our business partners. For example, if you receive services from us, or purchase training aids from us, like any other retailer we will have to provide credit card information to our credit card processor and authenticator for payment purposes, and your name and address to the company that ships our merchandise. Similarly, to improve the products and services offered, we may share Personal Information with designers, manufacturers, distributors, licensees, marketing and advertising partners, and parties that provide support services for the Site. In all cases, we limit the information shared with partners and vendors to that which is necessary to carry out those functions and services to you;
  3. where we are required to disclose Personal Information in response to law enforcement activity or other governmental request, or when otherwise required or permitted by law;
  4. to enforce our contract or property rights, or when otherwise necessary to protect ourselves;
  5. due to a sale or merger of one or more of our assets or any division or business line.

We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing, strategic development, and other purposes.

Where is your data

The Personal Information you provide through the Site is processed by GP, and may be transferred to other members of the Group or other third parties as described in the previous paragraph. For example, if you make a purchase through our Site, your Personal Information will be transferred to members of the Group and our vendors in the United Kingdom in order to fulfil your order and help you with any enquiries you may have about that order.

Security of your personal information

The security of your Personal Information is important to us, and we are committed to handling your customer information carefully. We make reasonable efforts to follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. For example, we have implemented technology (secure servers and firewalls) intended to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to such Personal Information, appropriate to the nature of the data concerned. However, no method of transmission over the Internet, or method of electronic storage is completely secure. Therefore, we cannot guarantee the security of any data you disclose to us online, and in accepting the terms of this Privacy Policy by using the Site you accept the inherent risks of disclosing data online and agree that in no event will GP be liable for any breach of security or unauthorised third party intrusion, unless this is due to our negligence or wilful default.

Other websites

The Site may contain links to websites of retailers or other third parties (“Third Party Websites”) who (1) are not affiliated with GP, (2) are outside our control, and (3) are not covered by this Privacy Policy. Links provided to Third Party Websites on the Site are provided to you only as a convenience and the inclusion of any link does not imply reliability and endorsement by us of the content of any such Third Party Websites. GP is not responsible for the privacy practices of Third Party Websites, which may collect and use information from you in a manner different to how we do so and accordingly the use of such Third Party Websites is entirely at your own risk. For relevant information, you should review the privacy statements or policies of any Third Party Websites before using them and direct any questions or comments about their contents to the relevant website provider.

How to access or change your data

If your name, e-mail or postal address, telephone number or other personally identifiable information changes, you may update or correct the relevant information by e-mailing us at or by updating your account details online. If you prefer to be removed from our mailing list, please let us know by: (a) updating your account details online, (b) sending us an email to the email address above with the word “remove” in the subject line, (c) following the unsubscribe instructions located at the end of any marketing email you receive from us, or (d) phoning us at 01934 620238. Please be sure to include in any communication your full name, email address, postal address, and any message. Please note that such requests may take up to thirty (30) days to become effective.

How to contact us

If you have any questions or comments about this Privacy Policy or the data we hold about you please contact us at:

Grand Pier Limited, Marine Parade, Weston-super-Mare, Somerset BS23 1AL

Telephone: 01934 620238

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