Step inside the Enchanted Elevator and take a trip to Mr Grinch’s Grotto in style! (included in your visit)
Get ready to meet the one and only Mr Grinch, who has been specially invited by Santa to join in on some Christmas cheer. Beware as he is very naughty!
During your visit, the Grinch will begrudgingly welcome you into his Grotto, offering a moment of story time as well as a special gift from his very own stash! You might even have the chance to bring the Grinch a present – he has a soft spot for onions, so we highly recommend bringing one along if you want to see his nicer side!
(Please note: Tickets are non-refundable and non-transferable)
See below to book your tickets online today!
Each child will get to meet The Grinch and receive a gift.
What is the event this year and do we get to meet The Grinch?
This year, you’ll be greeted by Santa’s elves whilst you wait to meet the Grinch who’s taken over the grotto! All children will receive a gift to take home.
Does my booking include entry to the Grand Pier?
Yes, please show your booking on arrival to the welcome team. Free entry only applies to those ticket holders to the Grotto.
Will my child receive a gift?
Yes, all children will receive a gift to take home.
Will this be a shared visit with other families?
Yes, our Grinch Grotto experience is designed as a shared visit, with a small group of families participating together.
When does the grotto open?
The Grinch will be available from Saturday 5th December, until Sunday 20th December. Each experience will last approximately 10 minutes.
When does the grotto close?
The Grinch will be leaving us on Sunday 20th December. Our last session will be at 3:50pm
What age is the grotto suitable for?
The grotto is suitable for children aged 18 months to 10 years, but it really is fun for all!
How much will my visit cost?
Standard Tickets to the grotto cost £19.95 for a child, and £2.50 for any adults. Every child ticket includes a free gift.
Are there any additional costs?
Yes, there is a charge of £2.50 per adult. You may also wish to pay an additional £5 to include parking at the Sovereign Centre just across the road from us!
We also offer a variety of souvenirs to purchase including a printed photo, snowblocks or bauble of your visit!
Is there a charge for babies in arms under 12 months old?
There is no charge, unless you wish for your child to participate in the grotto experience and receive a giftt, in which case, please purchase a standard ticket.
Why should I book in advance?
We recommend that you pre-book your tickets to avoid disappointment, availability is not guaranteed and tickets are very limited.
Will I receive a ticket once I have booked?
Yes, you will be emailed an e-ticket, you can either print your ticket or show it on your mobile phone at the entrance to the experience.
Do you offer refunds?
We regret that we are unable to refund unwanted tickets. If the event cannot go ahead, then guests will be refunded. If you are unwell then we will try to accommodate you another time, subject to availability.
When should I arrive?
We recommend that you arrive at the event 5 minutes before your pre-booked time slot. Your booking is set for a 20-minute window, so you have plenty of time to arrive for your 10 minute magical experience.
Where is the grotto located?
The grotto is located on the first floor of Grand Pier next to our Adventure Cove Cafe
Is there access for wheelchairs?
There is full disability access throughout using the lift to the first floor.
