From 16th November to 20th December, a section of ground floor attractions will be closed for the Goblet Cell Charity Ball, The Axentis Michael Memorial Ball, and our spectacular Christmas parties. First floor rides, arcades and attractions remain open. Enjoy the festive season with our special offer on unlimited ride wristbands!
The Grand Pier Receives Commended Status in the Accessible and Inclusive Tourism Award at the Bristol Bath and Somerset Tourism Awards 2023
The Bristol Bath and Somerset Tourism Awards are held annually and celebrate excellence in the tourism and hospitality industry, recognising businesses that go above and beyond in providing exceptional visitor experiences.
The Accessible and Inclusive Tourism Award, sponsored by Visit West, honours organisations that have demonstrated a deep commitment to making their facilities and services accessible to all visitors, regardless of their abilities.
This Commended Status is a testament to The Grand Pier’s ongoing efforts to create a welcoming and inclusive environment for all. The Grand Pier has implemented numerous enhancements, including:
Enhanced facilities and services: The Grand Pier has 5 accessible toilets strategically placed throughout the attraction, clearly signposted wheelchair access lifts equipped for visually impaired individuals, and wide walkways for easy wheelchair manoeuvrability.
A dedicated Quiet Room: The Grand Pier has recently launched a dedicated quiet room which provides a peaceful environment for visitors and staff seeking sensory reduction or a moment of calmness.
Employment of staff with impairments: By actively recruiting and employing staff with impairments, the Pier fosters an environment of diversity and acceptance.
The Essential Companion Guide: This guide ensures the safety and wellbeing of individuals who require a companion to access the facilities and attractions on site. The companion receives free entry and a complimentary Unlimited Ride Wristband should the impaired individual purchase one for themself.
Welcomes assistance dogs: The Grand Pier has implemented policies and facilities that accommodate assistance dogs throughout the attraction.
Tim Moyle, Managing Director of The Grand Pier, said: “It’s fantastic to receive Commended Status in the Accessible and Inclusive Tourism Award category. This recognition is a true testament to our ongoing commitment to providing exceptional experiences for all of our visitors.”
The Grand Pier is proud to have received this accolade and remains committed to continually improving its accessibility initiatives.
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